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Frequently asked questions

Everything you need to know about the Ontik trade credit platform

What is Ontik?

Ontik is trade credit management software purpose built for the trades industries. Ontik enables merchants to provide best-in-class trade credit experiences whilst removing inefficiencies that plague the traditional ways of running trade accounts.

Who is Ontik for?

Ontik is for merchants in the trade industry. As well as helping you deliver delightful customer experiences, Ontik helps streamline back office finance and credit control operations.

How do customers interact with Ontik?

Ontik provides seamless onboarding and payment methods for your customers. Ontik believes in letting the merchant control the end-to-end brand experience so your end customers will always feel they are directly interacting with you.

Does Ontik integrate into my ERP / accounting software

Yes. Ontik has a range of different ERPs and accounting softwares that we can connect to. If your chosen supplier is not on the website, its not a problem. We can work with you to connect into your chosen supplier.

How long does it take to go live?

This depends on the level of integration. Typically 4 - 6 weeks.

What payment methods does Ontik provide?

Ontik provides all standard payment methods including BACS, card payment, open banking, and direct debit.

Who funds the credit?

The merchant funds the trade credit from their own balance sheet and / or their financial partner. Ontik provides the software behind to help you make better decisions and to ensure you collect the cash on time.

Does Ontik provide financial products?

No, Ontik is not a direct provider of invoice financing or insurance products. However, we intend to provide a marketplace where you can receive live offers from financial product providers to help protect your balance sheet and cashflow.

Are there any hidden fees (i.e implementation fees)?

No, there are no hidden fees. Ontik will bear the cost of any integration as long as the contract is not terminated before the 1 year mark.

Does Ontik offer support?

Yes, we want you to get the most out of our software. Our team is on hand to provide training to your employees, and is available online and on phone for any day to day queries.

Can I get access to the platform now?

We are gradually onboarding a select cohort of customers to help us develop the platform to meet the needs of the trade sector. Contact our team to discuss being part of the early access programme.

How do I get started?

Request a demo using this website to book a call with our founders to discuss how Ontik could be useful to your business!

Have another question?

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